The Disability Syndicate Supporting Direct Payments in Bromley
In November 2025, The Disability Syndicate began delivering Direct Payment Support and Payroll services for the London Borough of Bromley.
The appointment followed the unexpected closure of the previous provider. We understand that changes of this nature can feel unsettling, particularly when payroll and employment support are central to someone’s care arrangements. From the outset, our focus was clear: protect continuity, provide reassurance, and ensure there was no disruption to payments or care.
Managing a Careful and Stable Transition
Working in close partnership with Bromley Council staff, we mobilised at pace to deliver a smooth and structured transition. The priority was stability for direct payment employers and personal assistants.
To achieve this, we:
- Securely onboarded direct payment employers within required timescales
- Maintained uninterrupted payroll schedules from day one
- Ensured personal assistants were paid accurately and on time
- Provided structured employment advice aligned with statutory responsibilities
- Delivered responsive information, advice and guidance throughout the transition
Alongside operational delivery, we worked collaboratively with council teams to strengthen co-production. We continue to support internal awareness and training for social care staff to build confidence around direct payments, ensuring consistent understanding and messaging across services.
This combined approach allowed the service to transfer safely while maintaining employer confidence.
Community-Based Support Backed by Strong Infrastructure
Our service includes a dedicated presence within the Bromley community, ensuring support remains accessible and connected to local need.
That community-based support is backed by our established central office in Derby, which provides payroll expertise, financial oversight and governance infrastructure. This dual approach ensures that employers benefit from both local accessibility and the reassurance of experienced operational systems working behind the scenes.
A Service Now Fully Embedded
Although mobilisation required a rapid response, the service is now fully established, with robust systems and governance processes embedded. Employers continue to receive consistent, reliable payroll and employment support, enabling them to focus on what matters most: arranging and maintaining quality care.
We are proud to support Bromley’s direct payment community and remain committed to delivering dependable payroll, clear employment guidance and practical support that enables choice and control with confidence.
